PANDEMIC CANCELATION POLICY
UPDATED 09 JULY
We’ve had a few people (understandably) asking what we would do in the event of Covid-19 preventing or disrupting a course.
Our Terms and Conditions are now updated in accordance with Swiss Law (as we are a Swiss company) and say the following:
Pandemics: We strongly recommend that all trainees are aware of the insurance cover that they have in the event of a pandemic. In the event that a trainee cannot travel to their course due to a pandemic, or chooses not to travel to their course, we will follow our standard refund policy. In the event of restrictions in the country where the courses is taking place that prevent the course from starting, we will follow Swiss regulations and refund all of the course fees received. In the event that a pandemic causes disruption to or cancelation of a course, we will refund for the proportion of the course costs that were not delivered.
So what does that mean?
In simple terms when something as major as this happens our main focus is to do the right thing. And, wherever we can, we will refund fees received or we can also look at transferring you onto another course.
But our formal policy is dead simple.
If the course is prevented from running due to a pandemic in the country where the course is taking place, then we would refund all fees received.
This is exactly what happened to the Bariloche 2020 course and all trainees were refunded in full.
If the course was to cancelled whilst it was running then we would also refund the proportion of the course not delivered.
Then we have the possibility that a trainee cannot attend a course due to a pandemic somewhere else in the world, but not in the county of their course. In that situation we would follow our normal cancelation policy – see below.
But we would always treat this on a case-by-case basis and try to find a solution that would work best – like moving a trainee to another course later in the season.
However if a trainee decided not to travel due to concerns, but not due to any restrictions, it would also come under the normal cancelation policy rules.
We always advise anyone traveling abroad to get travel insurance and also to be very clear what that will cover. In the light of Covid-19 we are all suddenly aware of potential issues that had never concerned us before.
So definitely get travel insurance and be sure what it covers you for – especially for curtailment for reasons other than Covid-19.
If you have any questions please just get in touch, meanwhile here are our standard cancelation policy details so that you can get a picture of how things normally work:
Refund / Cancellation by trainee: The Company reserves the right to cancel a trainee’s place on a Programme if payments are not received by the specified dates (the deposit is non-refundable in this case). In addition the following conditions apply:
Cancelation 12 weeks or more before the course:
In the event of cancellation of a booking by a trainee more than 12 weeks before the start of the course the deposit will not be refunded. Any additional payments above this 10% deposit will be refunded minus any bank charges and fees that reduced the amount(s) received by the Company.
Cancelation 12 – 6 weeks before the course:
Cancellation of a booking by a trainee between 12 and 6 weeks prior to commencement will incur a charge of 50% of total course fee. If payments in excess of this amount have been made the Company will refund the excess amount minus any bank charges and fees that reduced the amount(s) received by the Company.
Cancellation less than 6 weeks before the course:
If a trainee cancels their place on a course less than 6 weeks before the course start date there is no refund.
Refunds will not be made for any injury or other loss sustained during the course or before its start. Trainees should be insured for all eventualities. We strongly recommend curtailment insurance to all trainees for this reason.